Privacy policy

Last Updated: 16 November 2025

RAÏSA HAIR CO operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). RAÏSA HAIR CO is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use the Services, when you make a purchase or other transaction through the Services, or when you otherwise interact with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail to the extent that the conflict relates to the collection, processing, or disclosure of your personal data.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described in this Privacy Policy.


Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or another person, or that can reasonably be linked to you. Personal data does not include information collected anonymously or data that has been de-identified to the extent that it can no longer identify you. Depending on your use of the Services, your place of residence, and applicable laws, we may collect or process the following categories of personal data, including derived data:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, such as credit card, debit card, or bank account numbers, payment card details, payment information, transaction details, payment method, payment confirmation, and other payment-related data.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction data, such as items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your order history.

  • Communications with us, including information you provide when contacting us, for example for customer service inquiries.

  • Device data, such as information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, such as data about your interactions with the Services, including how and when you use or navigate them.


Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide personal data.

  • Automatically through the Services, such as through your device when using our products or websites, or through cookies and similar technologies.

  • From our service providers, when we engage them to provide certain technology or services and they collect or process data on our behalf.

  • From partners or other third parties.


How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may process your personal data for the following purposes:

1. Providing, Customizing, and Improving the Services

We use your personal data to deliver the Services to you, including performing our contract with you, processing payments, fulfilling orders, remembering preferences, sending account notifications, managing purchases, returns, and exchanges, managing your account, handling shipping and returns, enabling reviews, and providing a personalized shopping experience.

2. Marketing and Advertising

We use your personal data for marketing and promotional purposes, such as sending marketing communications by email, SMS, or mail, and displaying online advertisements within the Services or on other websites, including based on your prior purchases and interactions.

3. Security and Fraud Prevention

We use your personal data to verify your account, ensure secure payments, detect and investigate fraud or illegal activity, protect public safety, and secure our Services. You are responsible for safeguarding your account information.

4. Communicating With You

We use your personal data to provide customer service, respond to your inquiries, and maintain our relationship with you.

5. Legal Purposes

We use your personal data to comply with applicable laws, respond to governmental requests, participate in legal proceedings, and enforce our terms and policies.


How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes, including:

  • To Shopify, vendors, and service providers (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping, and fulfilment).

  • To business and marketing partners for marketing services and advertising.

  • When you ask us or provide consent to share data, for example for shipping or social media integrations.

  • Within our corporate group or to affiliated entities.

  • In connection with a business transaction, such as a merger or bankruptcy.


Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal data about your use of the Services in order to operate and improve them. Data you submit through the Services is shared with Shopify and may be shared with third parties in other countries.

Shopify also uses data from your interactions with other online stores to offer improved features. In this context, Shopify is responsible for processing certain personal data. For more information about how Shopify processes your information and your rights, please consult the Shopify Privacy Policy or use the Shopify Privacy Portal.


Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or accuracy of information on such sites. Data you share on public platforms or social media may be visible to others. The inclusion of such links does not imply our endorsement of the content.


Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from minors. If you are a parent or guardian of a child who has provided personal data to us, you may request its deletion. To our knowledge, we do not sell or share personal data of individuals under the age of 16.


Security and Retention

No security system is perfect, and we cannot guarantee absolute security. Information you transmit to us may be insecure during transmission.

We retain personal data for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.


Your Rights and Choices

Depending on your place of residence, you may have the following rights:

  • Right of access

  • Right to deletion

  • Right to rectification

  • Right to data portability

  • Right to object or restrict processing

  • Right to withdraw consent, if applicable

  • Right to opt out of the sale or sharing of personal data for targeted advertising

You may exercise your rights through the Services or by contacting us.

We may verify your identity before processing requests. An authorized representative may submit a request on your behalf if sufficient proof is provided.

We will never discriminate against you for exercising your privacy rights.


Complaints

If you have complaints regarding how we process your personal data, you may contact us. Depending on your location, you may also file a complaint with your local data protection authority.


International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries outside your country of residence. When data is transferred to the UK or the EEA, we use approved mechanisms such as the Standard Contractual Clauses.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this website with a new “Last Updated” date.


Contact

For questions about this Privacy Policy or to exercise your privacy rights, you may contact us at:

Email: info@raisabeautystudio.nl
Address: Lylantse Plein 1, Capelle aan den IJssel, 2908 LH, The Netherlands

For the purposes of applicable privacy laws, we are the data controller of your personal data.