Shipping policy
Shipping Policy – Raïsa Hair Co
Raïsa Hair Co is committed to processing and delivering all orders with care, safety, and efficiency.
Please read the information below carefully before placing your order.
⚠️ Important Information for International Orders
All international orders may be subject to customs duties, import taxes, and additional charges upon arrival. These charges vary per country and are the full responsibility of the customer.
Customers are responsible for informing themselves about any applicable customs fees before placing an order.
Customs procedures may cause delays in delivery. In some cases, tracking updates may not change for several days while your parcel is being processed by customs. This is normal and beyond our control.
Once your order has been shipped, delivery is handled by the selected carrier. Delivery times are estimates and may vary depending on the courier and external factors beyond our control.
Please ensure you regularly check your track & trace for the latest updates regarding your shipment.
By placing an order, you acknowledge and agree to these terms.
Processing Time
All orders require a processing and shipping time of 7–10 business days (excluding weekends).
During busy periods, holidays, or promotional events, processing times may be slightly extended.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
This allows you to monitor your shipment and, where possible, adjust delivery preferences directly with the carrier.
Shipping Responsibility
Raïsa Hair Co ensures that every order is carefully packaged and handed over to the selected shipping carrier.
From the moment the package has been transferred to the carrier, the delivery process is handled by the carrier.
In the event of delays, loss, or damage, we will assist the customer in contacting the carrier and initiating an investigation where necessary.
Delivery Times & Shipping Costs
All delivery times provided are estimates and may vary depending on external factors such as customs procedures, weather conditions, or other unforeseen circumstances.
Shipping costs are calculated at checkout and depend on the destination, package weight, and selected shipping method.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These costs are not covered by Raïsa Hair Co.
We recommend contacting your local customs office prior to placing your order to understand any potential charges.
Contact
For questions regarding your order or shipping, please contact our customer service:
Email: info@raisabeautystudio.nl